According to the U.S. Bureau of Labor Statistics (BLS), concierge employment could increase 5.3% in the 2018-2028 decade (www.bls.gov). Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Undergraduate Degrees in Hotel Management, Master's Degrees in Hotel Administration and Management, MBA in Hotel Management: Salary and Career Facts. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. They often have a high school diploma and learn on the job. We are looking for a reliable hotel conciergeto work at the main entrance desk of our hotel. A Concierge provides personal services and assistance to clients at hotels, hospitals, apartments and office buildings. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Hotel Concierge Job Description A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. Also known as a … Examples of Concierge responsibilities
For comparison, the national average salary for concierges was $33,550. Online Bachelor's Degree in Hotel Management. Concierges act as the first point of contact between guests and an organization.
Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. Excellent social and communications skills comprise a large part of the concierge job, so experience in hospitality or the service industry could be a good way to learn the demeanor and skills required of you. Hotel Operations Manager: Career and Salary Facts. Hotel Concierge Job Description and Duties.
Most concierges don't have any formal training, but, because of the nature of the work, learn their skills from on-the-job training and from working their way up from entry-level positions. What Will I Learn at Hotel and Resort Management School? Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in.
Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. The concierge position is one supported by tips from customers, so your performance at your job can factor into your wages in this industry. Certified Counselor: Career and Certification Facts, Transportation Schools and Training Programs, Certified Clinical Medical Assistant Certification, Salary and Career Facts, Certified IT Professional Certification: Salary and Career Facts, Best Gerontology Graduate Certificate Online Programs, Online Computer Design Certificates and Degree Programs, Online Schools for Visual Effects and Motion Graphics Programs. Multitasking abilities, interpersonal and communication skills. Apart from welcoming customers and guests at the entrance, the following duties include in hotel concierge’s job description: Have extensive knowledge of the nearby locations, venues, businesses, and tourist places; Confirm reservation; Assist and inform guests about their stay They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. You must be able to multitask and prioritize. All rights reserved. You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. Knows all essential aspects of our resort or hotel operations. Research what it takes to become a concierge. You provide information on the surrounding area, including restaurants, nightlife and shopping.
Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Salaries for concierges vary greatly according to location. Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you.
A concierge serves as a personal assistant for hotel guests. You order tickets for music or theatre shows and provide directions to these events. A comprehensive knowledge of the area or region in which you work will aid in your recommendations to the guests. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.
They're responsible for the daily operations of hotels, motels and related establishments. Learn.org. Check out the table below to learn about the skills and education required for a career in this field: As a concierge, you act as the personal assistant for guests at a hotel.
A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. The goal is to contribute to an o… A concierge serves as a personal assistant for hotel guests. Herbal Science Degree Program and Career Facts, Urban Ecology Degree Programs and Courses. What Are the Education Requirements for a Hotel Management Career? Where Can I Find Free Online Health Courses? Which South Carolina Universities Have Healthcare Administration Master's Programs? © Copyright 2003-2020 They perform various tasks such as booking accommodation, taking messages, and arranging transportation, business or entertainment assistance. The responsibilities and duties section is the most important part of the job description. What Skills are Taught in a Hotel Management Certificate Program?
What is the Job Description of a Concierge. What's the Curriculum of a Hotel Management Associate's Degree? You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.
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