During the registration proces, access the debug log by performing the following steps. I did not see any SMSListener in the debuglog, which means either you have disabled SMS integration, or no SMS arrived? This probably had the unfortunate side effect of encouraging me to try and try again....looking for a way to bypass the message or at least to force an error message which never appeared. As you suggested...maybe I'm experiencing #7819. @Wouterdek, can you please capture a debuglog, for upload here? Home. For any site I visit (desktop or mobile version) that has a 2-step authentication and sends out a text message with an access code, I don't receive that message on my phone. You signed in with another tab or window.

If you are ONLY seeing the 'unable to connect to service please check network connection' message, and not a 'too many attempts' sort of message, that means that this pull-request has not yet been upmerged into the main signalapp codebase, and that #7819 is still open. You can try putting your simcard with your number into a different model of smartphone with a stock OS, to remove any software-issues related to GooglePlay and GCM and association with a gmail username ans such from the equation. Open a forum-thread if you think your situation is not covered, or if you want to ask for help with trying to troubleshoot your specific difficulties == https://community.SignalUsers.org. This website uses cookies to improve your experience while you navigate through the website. privacy statement. Thank you. Why does signal fail to run when the sms capture is not working? Very persistent error message trying to Register with Signal 4.29.7. Phone numbers should "just work" is what people tend to think, but the reality is they are awful :-). Managing Your Account … Phone: Samsung Galaxy Note 3, Android 5.0 sivaraam, thanks, and yes there are known problems (albeit with unexplained root causes that I am aware) with some telcos in India, per 'unofficial' wiki post here, https://github.com/signalapp/Signal-iOS/wiki/SMS-Verification-problems---Network-issues , though in official-but-closed-by-a-bot #6270 #6027 there is no mention of AirTel nor India. Not a request to unblock or anything. Not receiving any SMS/calls on T-Mobile Germany right now.

Same problem as verstken, from Belgium. Also the linked Twillio support page also states about the STOP message issue in India. https://debuglogs.org/f881d4009a46f4ae318f22f4becbe50d7562a8679b8412efbdd695038840c6f0 Wouterdek, do you remember if you tried manually entering 111-234 as your confirmation-code at some point on the 13th? I started this process over nine hours ago, and still no success. There were a few internet-hits linking Proximus and CM Telecom, but they were in Dutch so I'm not sure what they said :-) It is definitely the case that Proximus is connected to cmTelecom however == https://help.cmtelecom.com/en/text/countries/sending-sms-to-belgium ... "CM has a direct route in Belgium and direct connections to all Belgian operators. Here are the no's that I got call from. @mrusme , can you please comment further on what you experienced, over in the forum-thread?

Is there someone in this thread who can enlighten us (non-developers) what's going on? The code expires 10 minutes after you request it. I've had trouble with this too in the past. Log In Create Account. additional info: Install the app ; Enter an Indian mobile number for registration; Tap on Register; Actual result: I'm not able to get the verification code via SMS or Call. You can call your carrier tech-support, and then try registering to receive the SMS conf-code during the phone call -- it is unencrypted so they can often monitor it, and will be able to read you the 6-digit conf-code verbally, allowing you to register (that trick "solved". To narrow down exactly what the trouble is, it will help if some volunteers can pin down whether SMS works from airtel-to-airtel customers, whether SMS works from an international USA longcode to an airtel number, and ideally whether it is possible for an airtel customer to register their handset with a standalone custom signal-server outside of OWS control (to rule out censorship as opposed to gateway-misconfiguration). Here is my debug log from one of my many failed attempts: No verification code/call with Vodafone Germany.

I'm hesitant to remove the Signal app and re-install it on this phone because I think that would be inviting trouble. Any other information you can provide, that will help troubleshoot your specific circumstances? :-)

Only other exception in the logfile was a couple of places where there were "ClassNotFoundException: com.mediatek.cta.CtaHttp" which I believe is related to transient network errors, per stackoverflow thread. Robocalls are managed by them as well (to some extent that is). @Wouterdek, can you please capture a debuglog, for upload here?

More Less. The log contained the URL used to send the SMS, I copied and pasted it in firefox on another computer, that gave me an SMS with a code, and that passed verification. It was just a delay. I'm unable to register my Indian mobile number to open an account i n the Signal app. I was able to receive call though. PS: I'm not an Android developer so I put what I find during my debugging quest in this issue. At least, a more descriptive error in case the server is down instead of "Unable to connect to service. Please perform the following steps so that we can help you: I think @five-c-d has done some excellent research here and found the core of this problem.

We're making continual improvements to SMS registration, but in the meantime follow their tips. The SMS should still be sent, received by the user, and the code typed manually. Be patient, wait 24 hours, make sure you have very solid 'five bars' visibility with the cellular network and non-flaky internet connectivity as well, and then try slowly and deliberately one more time. And I can see the messages on both the standard message app that comes on the Samsung, and the Google app that I mostly use for texts. See forum-threads I linked to above; perhaps one of us here can come up with a proper non-bandaid solution. I don't receive a verification code.

Fix Whatsapp Verification Code Not Receive Problem.

This is an expensive proposition: you need devOps/SQA people to maintain the test-farm, you need carrier-plans for all devices, you need to pay twilio (and in many countries also the carrier) for every robo-SMS you send ... which can get expensive where N is a small integer. That's a lot of in-depth suggestions and tips. there are actually several localized conspiracy-theories happening, but they are generally country-specific and sometimes carrier-specific, which includes censorship within a handful of nations (usually by the government which has direct control over the nationalized telecom infrastructure), so if you are in one of those countries you will experience not merely the inability to receive sms-and-robocall registrations, but the inability to use signalapp (unless you manage a Tor connection or VPN connection perhaps) as the signal-servers themselves will also be getting censored. That's a bit ironic, that in order to set up a privacy-related messenger one has to get off his VPN. with issue #7980 , there is an (unexplained) delay when receiving the optional robocall, sometimes of many hours. While there, you can also help with various forum-threads related to some feature-requests that would (once implemented) vastly improve the registration process. Thanks for the quick reply. Please check network connection and retry." I already had to tell three people they can't register when they wanted to try Signal after i've been telling them to use it for years. Reply I have this ... You don't get a pop-up where you can fill in the verification code in Android. @letkan , I for one heartily && definitely agree with your main point, the question is just, HOW to change in a way that has more upsides than downsides. These cookies do not store any personal information. However from what I can tel Proximus is NOT on the same backend as OrangeBelgium, they are a hardware-independent competitor. Unfortunately, i can not receive Bank of America's SafePass code by text message. In the long run, methinks the real fix for signalapp being able to troubleshoot these kinds of problem pro-actively (rather than retroactively AFTER enough tech-savvy endusers get annoyed enough to start reporting troubles via github) is likely going to involve creating an automated test-farm of SMS-capable devices, and registering the test-farm devices with all the major carriers worldwide... then setting them in a loop to unregister and re-register themselves every N minutes. sending a 'STOP' message to a particular non-signal-related text-message from a CM Telecom client caused all incoming calls and texts to be halted, including those from signal-server's backend SMS gateway Twilio. In your case the reason the robo-SMS was not delivered via Airtel within India, is most likely unrelated to #8148 and 'STOP' misconfiguration, which is a specific carrier-bug in the Belgium/Netherlands/Luxembourg region that impacts at least OrangeBelgium, and possibly other carriers. Today I tried to register again on Airtel its still not working and No call so far. I guess that my phone is the guinea pig device in this software rollout exercise. I even tried to obtain the verification code via Call, and didn't receive a call either. What's weird is that SMS-verification for other services like Github, Telegram, Microsoft and Dropbox do still work. Still doesn't work unfortunately. What operating system are you using, is it a stock ROM provided by the vendor? It would be better to avoid making a call after a particular time limit. home > signal > threeDotMenu > settings > advanced > debuglog Glad to hear it is functional for you, that is an improvement ... although we don't know exactly why it was functional. :-) It looks like you have a stock Nokia 00WW_2_590 ROM installed for the phone, do you have any special developer-applications installed? I’m on iOS 12.0.1. Yep, contacted a specialist that removed a block on short text codes. Using NoRootFirewall app I was able to identify a system app "com. From what I can gather, certain services will automatically generate an SMS message with a verification code that you need to enter to proceed. Thank you. I am unable to signup to Signal as I have not received the verification code. My phone showed the short codes enabled but T-Mobile had it disabled.

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