Patents No. We're looking for a Concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. Concierges act as the first point of contact between guests and an organization. The responsibilities and duties section is the most important part of the job description. Concierge Job Description What is a Concierge? The concierge's job is more about helping you enjoy the area you're visiting. Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. You may also include soft skills and personality traits that you envision for a successful hire. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Acts as the site liaison for the services and sales center.

This may include education, previous job experience, certifications and technical skills. Supports the marketing and sales department with administrative tasks. Glassdoor will not work properly unless browser cookie support is enabled.

You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that can facilitate any challenging and unique requests. We are hiring an experienced Concierge to help us keep growing. Knows all essential aspects of our resort or hotel operations. *Indeed provides this information as a courtesy to users of this site. Don't hesitate to apply. Prints and delivers correspondence to the front desk for guests prior to arrival. Provides pre-arrival support for guests arriving on packages. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Your summary should provide an overview of your company and expectations for the position. https://setupmyhotel.com/job-description-for-hotels/front-office/87-hotel-concierge.html. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Concierges are often the face of your hotel, so make sure your next hire is a good one. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How to Balance Time and Candidate Quality In Your Interview Process, Answer phone an email inquiries from potential guests in a timely and respectful manner, Greet guests and visitors warmly and make them feel welcome and attended, Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions, Receive and redirect mail, phone calls, packages, etc, Ensure that guest spaces and lobby are clean and tidy at all times, Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc, Anticipate guests needs in order to accommodate them and provide an exceptional guest experience, Maintain inventory of supplies and order new stock as needed, 1+ years of previous customer service experience, Positive phone demeanor and superior written and verbal communication skills are essential, Must have a service oriented mindset and be capable of making every guest feel valued, Knowledge of basic office equipment, including printers, scanners, copiers, etc, Exemplify strong organizational skills and attention to detail, Competent working with Microsoft Office suite, including Word, Outlook and Excel, Possess a positive attitude and be willing to work as part of a team, Ability to speak a second language is an asset, Willing to work irregular shifts and weekends, Be sure to mention requisite years of experience and educational requirements, Tell job seekers what's unique about your company and job, Ideal length is a few paragraphs or about 200 words.

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